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Business's response - by Chris D.on 7/6/2015
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Mike,
Being that I can not see your Full name or order # it is kind of hard to answer your concerns here.
If you would like to discuss this further please reach out to me via email at etd.customerservice@gmail.com just 1 time and I will respond to you as quickly as I can typically within 24 hours.
On occasion we do have items that go on back order and we notify our customers of that in the event it happens.
We deal with a large volume of first responders and government agencies on a daily basis.
As for the phones yes they stay very busy. As for Emails if you send an email and then send 3 or 4 more in a short time frame they will automatically move to spam. We have added as of April 1st a LIVE CHAT option that is run by our in house customer support staff.
If I can be of assistance to you in the future or on a current order you may have reach out to us via email 1 time and we will respond to you generally within 24 hours. If you need immediate assistance and can not reach us by phone then by all means reach out to us via our LIVE CHAT.
Please keep in mind that we are here from 10AM to 4PM Eastern Time.
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