Gregg H.'s review of Gutter Shutter CO

Gutter Shutter CO

Preferred Members
Buildnet Corp
3.7 star rating 999 miles
Apache West Homes & Construction
2313 miles
Triple E Construction
2349 miles
PROgressive AMenities, Inc.
2356 miles
         
Customer Reviews & Ratings
Complaint Posted 2/26/2018
. 1
. 0
CAUTION - Horrible Customer Service
On the wettest day of the year, the newly-installed gutter pulled away from the house! When I called the service number, it went to voice mail. I went to the Cincinnati Home and Garden Show, which happened to be the same weekend, and spoke directly to the sales person who put me in touch with the CEO, Shannon Turner. She simply did not care that the problem had occurred, told me she would have someone "look into it" on Monday, two rainy days later. On Monday, I was called by Jim, the service manager. (I had had one earlier problem with the installation and it took 4-5 calls to voicemail before I reached an office staffer who told me he was in the office and available...apparently just not responding to calls.) Jim did assure me that a guy would come out and look at my problem. However, he simply does not care that the the problem occurred at all and has no interest in improving customer support. I recommend you look for another product. This one is a costly, frustrating headache.
 
 
 
Was this review helpful? (0)
Send Message to Reviewer
Report abuse
How To edit your review
 
Additional Business Information
Hours   Phone   (513) 671-4000 Address   862 East Crescentville Road
Cincinnati, OH 45246
Website   Email  
Contact   Other  
 
 
 
© Copyright 2017 TrustLink All Rights Reserved.