Susan B.'s review of IDCSERVCO

IDCSERVCO

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Customer Reviews & Ratings
Complaint Posted 5/17/2012
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Bad Business!
We ordered ink from them-paid by credit card and then they sent us a bill. Can't get a hold of anyone past 3 pm except a rude answering service! Do not use this company for any services! The also charged over $30 in shipping and handling fees when we are in the same city!
 
 
Business's response - by IDCSERVCOon 5/21/2012
Dear Susan B, If you review the order, I'm sure you'll find that your company did not pay the invoice until after you received the order; we have a strict policy that payment is only accepted after the merchandise has been delivered. You are correct that our Account Services and Collection departments close at 3:00 p.m. however we are open at 6:30 a.m. (and you can always leave a voice mail or a message). This is to facilitate better contact with the east coast. If I can offer any assistance I hope you will call me. Sincerely, Jim Snodgrass Account Services Manager IDCSERVCO 3962 Landmark Street P.O. Box 1925 Culver City, CA 90232-1925 PH: 800-446-9835, ext. 580 FX: 800-335-3962
 
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Additional Business Information
Hours   Phone   (800) 446-9835 Address   3962 Landmark Street
Culver City, CA 90232
Website   http://www.idcservco.com Email  
Contact   Gilbert Michaels Other  
 
 
 
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