Vicky M.'s review of Purebred Breeders LLC

Purebred Breeders LLC

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Customer Reviews & Ratings
Complaint Posted 12/10/2011
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Purebred Breeders is Pure Evil!
I bought a 3 month old female Chihuahua from Purebred Breeders 2 1/2 years ago and she was very sick the day I got her. I was looking for a purebred Chihuahua puppy in PA so I found this website (which I later found was a network of websites that brings you to the same page). http://chihuahua.pennsylvaniapuppiesforsale.com/?awkw=PA%20chihuahua%20breeders&awca=PAB&gclid=CMak7Zml-awCFQjd4AodODANSw I fell in love with a black/tan Chi from Texas who was from champion bloodlines so I signed a "Lifetime Guarantee" and paid almost $2,000 for her. I never spoke to or emailed the breeder (red flag). My puppy flew Continental Airlines and she was coughing alot as soon as me and my husband picked her up from the airport which was on a Saturday. The next day she refused food and water, became very lethargic, and continued to cough. Monday I took her to the vet and they examined her and she had a fever, they took an x-ray which showed her lungs were filled with pneumonia, and they basically told me she would die. I called Purebred Breeders and they were rude and unprofessional about the whole thing. At first they told me my vet was lying and that my puppy just had a cold, so I got a second opinion and the 2nd vet said the same thing as the 1st one, so I emailed them a picture of her x-ray and both vet reports. Me and my husband had to give her food and water by syringe every 3 hours plus Pedialyte to keep her alive. She was also on an antibiotic and 2 other medications and went to the vet every 2-3 weeks for 4 months. They weren't willing to reimburse me, so after several phone calls and emails to Purebred Breeders I threatened them with a lawyer, so they gave me a measly $200. I spent at least $1,000 to treat her pneumonia, over a period of 4 months, not to mention I went through depression from dealing with a tiny, sick puppy and an uncompassionate company. It took them over a year to mail me her registration papers (after more phone calls and emails) but it turns out she really is from champion bloodlines. Thank God she fully recovered and is a happy, healthy spoiled, 7lb baby. I made a huge mistake ordering a puppy online! I'm glad that nightmare is over! Update: We finally received our check in the mail today for full reimbursement of our vet bills. We bought our Chihuahua 2 1/2 years ago but better late than never! Keryn Rod, the director of customer relations, and Jenna, the customer relations and breeder compliance supervisor, were very helpful. It took a month of emails and phone calls to them but we're happy this issue has finally been resolved. I hope PBB will make the health and welfare of their puppies their #1 priority.
 
 
 
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Additional Business Information
Hours   Phone   (866) 592-5322 Address   5722 S. Flamingo Road, Suite 254
Cooper City, FL 33330
Website   http://www.purebredbreeders.com Email   petercampbell@purebredbreeders.com
Contact   Peter Campbell Other  
 
 
 
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